fantastic stay , but minor room issues

The hotel offers a magical atmosphere that feels like a fairytale. The attention to detail for families, especially the thoughtful amenities provided for our child, created a wonderful stay.

However, we encountered a few minor issues with the room that required attention.

a cozy retreat perfect for family fun with a kids club and delightful views

Magical atmosphere, delightful staff, stunning views.

The spa was pure bliss with stunning mountain views. The sauna and relaxation areas were great. I loved unwinding in the jacuzzi while soaking in the scenery.

A Memorable Stay with Exceptional Service

I truly appreciated the welcoming staff, especially Ms. Daniela, who made our family feel special. The surprise goodies in our room were a lovely touch. Do not miss the delicious meals prepared by the chef! Just remember to remind the dining staff about your orders.

I enjoyed amazing mountain views from the luxurious spa and relaxing in the indoor pool. The breakfast offered an excellent variety of high-quality options. Staff delivered really good service The location is perfect for outdoor activities. Highly recommended! 🏞️

Exceptional views and luxurious spa experience

Staying here was like stepping into a fairytale, with breathtaking views of the lake and mountains from almost every corner. The spa was truly exceptional, featuring panoramic windows that made unwinding in the jacuzzi an unforgettable experience. The staff took great care of us, providing personalized touches that made our stay feel special. One area for improvement would be the breakfast service, which could be more efficient.

Had an amazing group vacation with friends! We hiked high peaks and enjoyed boating on the stunning tarn, which was a blast. The spa here is truly beautiful, and the staff made us feel right at home. For an unforgettable experience, make sure to relax in the luxurious spa! Perfect spot if you're looking to unwind and explore.

One thing to note, the breakfast room service was a letdown. It arrived late and was missing some items. Would recommend eating at the restaurant instead for better quality.

I enjoyed my stay at Kempinski Serene Spa, with its fine views and really good service. The beautiful design of the spa enchanted me, but I found the dinner service a bit slow. A good experience that celebrates the beauty of the surroundings.

Staying here was like a dream! The indoor pool and spa are incredible, providing stunning views of the mountains while allowing us to relax after a day of exploring. We had an amazing family outing at Strbske pleso, enjoying a tranquil boat ride. The staff catered to our four children perfectly, providing toys and special treats.

My kids wished for a kids' club that could accommodate more activities.

This place suits me perfectly with 24-hour reception, free wi-fi, and an amazing spa. I still remember how the staff helped me find my lost earring on my first stay. Highly recommend the lake view rooms for a stunning experience!

The luxurious spa provided breathtaking mountain views while I relaxed.

Unfortunately, the dinner options were quite disappointing and didn't meet the premium expectations.

The spa was pure bliss with stunning mountain views. We had an amazing group vacation with friends, hiking high peaks and enjoying boating on the beautiful tarn. The luxurious spa made for the perfect place to unwind after a long day. The service was top-notch, making us feel right at home.